How customers opt in to text messages

Last updated: June 30, 2026

PostReview (operated by COBRA & SPEER LLC) sends SMS review requests on behalf of local trade-service businesses to their own customers. Consent is collected directly by the business, one-to-one, at the time of service — there is no website or keyword opt-in. This page documents exactly how that consent is captured.

The opt-in flow

A business completes a job for a customer in person. The business asks the customer for their mobile number and tells them they will receive a text asking for a Google review. The customer verbally agrees.
Back in the PostReview app, before any message can be sent, the business employee must enter the customer’s number and check a consent box confirming the customer gave permission. The text cannot be sent unless that box is checked.
The customer receives at most two messages and can reply STOP to opt out at any time, or HELP for help.

The in-app consent step (what the business sees)

A copy of the form a business completes before any review-request text is sent:

Ask for a Google review

Drop in the customer’s details — we’ll text now and follow up in 48h.

Customer first name

(423) 555-0123

I confirm this customer gave us permission to text them a review request.

Text review request

Program disclosures

Program: PostReview review requests (Google review requests sent on behalf of the business that served you).
Message frequency varies — typically one to two messages per completed job.
Message and data rates may apply.
Reply STOP to unsubscribe at any time. Reply HELP for help.
We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.
Carriers are not liable for any delayed or undelivered messages.

Full Privacy Policy and Terms of Service.